Warranty & Refunds
Refund & Replacement Policy
Clear guidelines on replacement warranties, eligibility, and refund procedures.
Replacement Warranty First Policy
Because our products are digital access credentials delivered instantly, our primary commitment is the Replacement Warranty. If your covered account experiences an outage or login problem during the active warranty period, we provide a quick, free replacement credentials fix via WhatsApp.1Replacement Warranty Coverage
Every product plan with an active warranty tag includes full credential restoration during the specified timeframe (e.g. 1 Month, 3 Months, 6 Months, or listed days):
- Covered Scenarios: Unexpected server disconnects, password invalidation, slot expiration before end of term, or service disruption on the provider side.
- Turnaround Time: Replacements are typically issued within 15–60 minutes during standard support hours upon reporting the issue.
2When Refunds or Store Credits Are Issued
A monetary refund or equivalent store credit is granted under the following circumstances:
Unfulfillable Order: If a product is out of stock or cannot be delivered within 24 hours of payment verification, and the customer does not want to wait for restocking.
Unresolvable Outage: If a covered subscription encounters an account problem that our technical team is unable to fix or replace within 48 hours, a pro-rated refund or store credit will be provided for the remaining days of the term.
3Non-Refundable Circumstances
Refunds and warranty replacements cannot be provided under the following conditions:
Credential Tampering: Modifying the master account password, changing email settings, or creating unauthorized extra profiles/screens voids all warranty and refund eligibility.
Change of Mind: Once credentials or license keys have been issued and accessed, sales are non-refundable due to the nature of digital goods.
Device Incompatibility: Failure to verify whether your personal device, television, or internet connection supports the third-party application prior to purchase.
4How to Request a Replacement or Refund
To report an issue or initiate a warranty claim:
- Open WhatsApp and message our official hotline: +94 72 698 9527.
- Provide your purchase receipt.
- Attach a clear screenshot of the error screen or login issue you are encountering.
- Our technical support agent will verify your warranty status and issue a fresh replacement slot or solution immediately.